FAQs

Read more and find answers to our most frequently asked questions about the services and clinics we offer at the Anchor Psychiatry Group.

FAQs

FAQs

FAQs

Read more and find answers to our most frequently asked questions about the services and clinics we offer at the Anchor Psychiatry Group.

No, assessments with us cannot currently be accessed via right to choose. All appointment must be either privately funded or paid for through private medical insurance (PMI). If wishing to use PMI to access our service, please contact us in advance of booking to check our availability and  whether we offer services through your insurer.

The Flow headset and app is very well designed, and most people find the device surprisingly easy to use once they have familiarised themselves with the app.

However, we understand some people may still feel unsure how to get started and may require additional support with this. We can offer an in-person appointment with our Occupational Therapist Claire Davids to get you set up and access the first treatment session (please note this will involve additional costs). Please contact us via email to request further information if this is something you would like to discuss.

You can be gently active whilst using Flow and engage in usual indoor activities e.g., working on a computer, eating, watching TV, reading. Vigorous movement may affect the position of the headset and so should be avoided. You need to be near your phone or tablet whilst using the device, so it remains connected to the app. Flow should not be used while operating heavy machinery, driving, exercising, after using alcohol, or near water.

Flow is only currently licensed for use in treating depression in people aged 18 and above.

It can also be used to treat depression in people with other mental health conditions (co-morbidities). In these cases, it is advisable to have a specialist involved with the expertise to use Flow as part of an overall treatment plan that addresses the individual patient’s needs. There is emerging evidence that Flow may be useful in treating some other common mental health conditions, however at present this would represent “off license” use of the treatment and would require careful consideration on a case-by-case basis. In people with complex mental health issues or who are already using other mental health treatments it is advisable to access professional support to guide the use of Flow and other treatment.

If you are unsure about whether a combined psychiatrist and therapy Flow package is for you, please email us and we can arrange for our Occupational Therapist Claire Davids to contact you with further information regarding the support she offers and to answer any questions you may have. Some patients may choose to start using Flow with one of our psychiatrists then later decide to also access therapy and this can be arranged via booking one of our 4, 8, or 12 session therapy packages.

These provide continuation treatment, support, monitoring, adjustment, and therapy/coaching for 6 months after the 10-week flow initiation package has ended. It is recommended that all patients continue a Flow maintenance package for at least 6 months after their initiation phase to reduce the risk of relapse and that patients with more complex presentations continue a Flow maintenance package for at least 12 months.

Psychiatrist led Flow maintenance package (6 months, £350)

Includes:

  • Monitoring and adjustment of Flow response/treatment plan by psychiatrist
  • Up to 2 x 30-minute video reviews over the 6-month period
  • Opportunity to contact psychiatrist by email with any concerns/queries regarding treatment
  • Advice to GP regarding adjustment of medication if required

Psychiatrist led Flow maintenance package with therapy (6 months, £1190)

Includes:

  • Monitoring and adjustment of Flow response/treatment plan by psychiatrist
  • Up to 2 x 30-minute video reviews over the 6-month period
  • Opportunity to contact psychiatrist by email with any concerns/queries regarding treatment
  • Advice to GP regarding adjustment of medication if required
  • Introductory 20-minute online meeting with Occupational Therapist to discuss goals
  • 12 individualised online therapy sessions over 6 months (each lasting 60 minutes)

Psychiatrist led Flow personalisation and support initiation package (10 weeks, £350). Includes:

  • 10-week psychiatrist-led personalised Flow plan
  • Flow device oversight and customisation of treatment
  • Check ins on progress, support to gain confidence with using the treatment, reminders if sessions are missed, and adjustment of device via the app as needed
  • Opportunity to contact psychiatrist by email with any concerns/queries regarding treatment
  • Up to 3 x 30-minute video call reviews with psychiatrist
  • Advice to GP regarding adjustment of medication if required

Does not include:

  • Initial assessment appointment
  • Flow device or pads, however patients can buy a flow device from us for a discounted fee of £300 (including delivery) when purchasing a Flow initiation package
  • Support beyond 10 weeks
  • Any therapy sessions

Psychiatrist and therapy Flow personalisation and support initiation package (10 weeks, £950)

Includes:

  • 10-week psychiatrist-led personalised Flow plan
  • Flow device oversight and customisation of treatment
  • Check ins on progress, support to gain confidence using the treatment, reminders if sessions are missed, and adjustment of device via the app as needed
  • Opportunity to contact psychiatrist by email with any concerns/queries regarding treatment
  • Up to 3 x 30-minute video call reviews with psychiatrist
  • Advice to GP regarding adjustment of medication if required
  • Introductory 20-minute online meeting with Occupational Therapist to discuss goals
  • 8 individualised online therapy sessions (each lasting 60 minutes)

Does not include:

  • Initial assessment appointment
  • Flow device or pads, however patients can buy a flow device from us for a discounted fee of £300 (including delivery) when purchasing a Flow initiation package
  • Support beyond 10 weeks

New patients will need to ask their GP to send us a referral (preferably via email) and then attend an initial assessment with one of our psychiatrists to take a detailed history and consider all aspects of their treatment plan, including advice regarding medication and use of a Flow device. A detailed assessment report will be sent to the patient and the GP. After assessment, patients can proceed to our Flow initiation 10-week package.

Patients already known to us will need to attend a review appointment with their regular psychiatrist to gain an up-to-date understanding of their current presentation and to consider all aspects of their treatment plan, including advice regarding medication and use of a Flow device. After this, patients can proceed to our Flow initiation 10-week package.

We offer 2 types of Flow treatment package:

  1. Psychiatrist led Flow personalisation and support
  2. Psychiatrist led Flow personalisation and support with therapy

Our Flow treatment support packages cover:

  • Initiation phase (initial 10 weeks)
  • Maintenance phase (6 months)

We are highly experienced psychiatrists who can offer thorough assessment and treatment advice to make sure you have an accurate diagnosis and a treatment plan suitable to your individual mental health needs. Depression does not always respond to the standard Flow treatment schedule alone and we can adjust the Flow treatment schedule according to your presentation allowing you to gain the most benefit from using Flow whilst also advising and supporting you with other aspects of your treatment plan.

There is evidence that using Flow as a maintenance treatment for at least 6 months after experiencing a positive treatment response reduces the risk of depression returning. However, for some people, a longer period of maintenance treatment may be advised.

We usually expect to see a positive treatment response within the initial 10 weeks of use as directed and many people will notice an improvement much sooner than this.

The Flow headset must be purchased or rented.

Patients can purchase or rent the headset directly from Flow neuroscience (usual purchase price £399). Alternatively, patients can purchase a Flow headset at a discounted price of £300 from Anchor Psychiatry Group (NB headsets are only available at this price when purchased through us as part of a personalised Flow treatment package).

The headset comes with a charger and 20 sets of disposable pads. Pads must be re-ordered and paid for by the user as required.

Patients will need to download the free Flow app to activate and use the headset.

Patients using the device without any clinician monitoring, support, or treatment personalisation can only use Flow according to the pre-set manufacturer’s treatment/maintenance schedule.

We understand you may have concerns about this following the recent publicity/Panorama programme regarding poor-quality services. We strongly advise you to carefully research providers and check with your GP whether they are willing to work with any service you are considering before committing your time and money. Services should be happy to answer any questions you have in advance. Anchor Psychiatry Group have been providing ADHD assessments for over 10 years and we have a positive relationship with many local GPs.

We are committed to providing full transparency regarding our processes, fees, and what our packages include. Unlike some services, our ADHD assessments and treatment plans are only undertaken by highly experienced medically qualified professionals. We do not rush our assessments and allow plenty of time to be thorough and supportive. We also routinely assess for and advise your GP regarding other mental health problems you may have.

Our ADHD assessments via video consultation cost £500* and include:

  • Pre-assessment ADHD screening/analysis
  • A comprehensive ADHD diagnostic assessment with an experienced Consultant Psychiatrist (2-3 hours)
  • Consideration of co-morbid mental/physical health issues
  • Explanation of diagnosis and treatment advice
  • If you do not meet diagnostic criteria for ADHD, your Consultant will explain why and discuss other relevant diagnoses and make treatment recommendations if clinically indicated
  • Detailed assessment report (copy to you and your GP)

What is not included:
Medication/treatment for ADHD (please see below for more information regarding our ADHD 3-month treatment package)

*Please be advised any costs quoted reflect our current appointment charges, however these may be subject to change from time to time and you will be charged according to the cost at the time your appointment is booked.

Most of our ADHD assessments take place via video consultation and last 2-3 hours. Your Consultant will have read your screening forms before the appointment and will ask you about your childhood, development, schooling, work history, family, physical health, and mental health as well as assess for ADHD symptoms. We ask that where possible, someone who knows you well can attend for some of the assessment as an informant (they can join the video call without needing to be in the same place as you). Your Consultant will put you at ease and you will be able to take a break during the assessment and ask any questions you may have. We can usually let you know at the end of the assessment whether you meet the ADHD diagnostic criteria and if appropriate we can discuss treatment options and available support/resources.

We actively encourage you to discuss accessing our service with your GP and request to receive an initial referral from your GP. This is because your GP is the medical professional responsible for co-ordinating your health care and their involvement helps to ensure that professionals can communicate to maintain best practice. When referring to us, your GP can provide relevant clinical information to inform our approach. We request your permission to send clinical letters to your GP following appointments to keep them informed and where necessary to liaise with your GP to prioritise your physical and mental health care. We advise you check with your GP that they would be happy to take over any future prescribing under a Shared Care Agreement if you were to be started and stabilised on ADHD medication via our service.

Once we have received your GP referral letter, we will contact you to send our ADHD screening forms and register you with our service. We politely request that screening forms are returned within 7 days. Some of the ADHD screening forms should be completed by someone who knew you well as a child (ideally a parent) and nowadays (e.g., a partner or close friend). We will add you to our ADHD assessment waiting list once we have received your referral and your completed ADHD forms have been returned to us. We can let you know an up-to-date approximate wait time at the point you are added to our wait list. Once an assessment slot becomes available, we will make contact and at that stage you will need to pay for the assessment to confirm your appointment.

No, unlike some other private clinics we do not charge separately for ADHD screening. This is included in the ADHD assessment, making our assessment package cost effective.

We make sure to schedule sufficient time to discuss medication with you in detail and answer your questions before agreeing your treatment plan and commence prescribing. However, unlike most services, there is usually very little waiting time (days-weeks) to do this and proceed to our ADHD treatment initiation package unless we need to delay starting treatment for a clinical reason, e.g., if we need to discuss your physical health with another specialist or arrange for other physical checks/tests to take place.

Yes, unlike some private ADHD services, all our Consultants can prescribe stimulant medication. Stimulant medication remains the NICE 1st line treatment recommendation for adult ADHD management. We can also offer alternative medication where appropriate and ADHD coaching.

Stimulant medication for ADHD is usually very safe and well tolerated and there is plenty of high-quality research data to support this. We include a physical health screening questionnaire in our pre-assessment screening and cover any physical health issues you may have in detail during your assessment. If we have any concerns regarding suitability for medication we will liaise with your GP and other specialists as needed and if for any reason stimulant medication is not appropriate for you, we can discuss alternative medication and non-medication-based support options.

If you have been recently diagnosed with ADHD by one of our Consultant Psychiatrists and wish to try medication for ADHD, then you can proceed to our 3-month treatment initiation and stabilisation package (see below).

If you have previously been diagnosed with ADHD by another service and wish to discuss starting treatment with us, you will still require an initial assessment appointment with us before we can consider prescribing medication.

Adult ADHD 3-Month Treatment Initiation & Stabilisation Package – £450*

Includes the following within a 3-month period:

  • Initial video consultation to discuss treatment options, monitoring requirements and potential side effects (this information will also be given to you in writing via email).
  • Provision and collection/postage of private prescriptions as required.
  • Regular email correspondence with your Consultant as required to communicate regarding your response to medication and side effects.
  • Up to 1 further video call during the 3 month period if needed.
  • Final letter to your GP to confirm your medication once stabilised and request they take this over via a shared care arrangement (providing they have agreed to this).

What you will need to do:

  • Check your resting pulse, weight and blood pressure before any ADHD medication can be prescribed and whilst medication is being initiated according to your Consultant’s directions (it is a good idea to purchase a BP monitor for home use as you will need to check this after each medication change and every 6 months when stable – a basic model around £20-£30 is adequate).
  • Keep your Consultant informed as directed regarding your response to medication and any side effects.
  • Inform your Consultant at least 7 days before your medication is due to run out.

What is not included:

  • Additional review appointments required within the 3-month initiation/stabilisation period i.e., if you require additional video consultations with your Consultant, these will be charged at £180* each. This would usually only be required if you are experiencing problems with tolerating the treatment or more detailed changes are required compared to a regular titration period.
  • Consultant input or prescribing beyond 3 months.
  • The cost of any privately prescribed medication. You will need to take the private prescription to a pharmacy and pay the pharmacy directly for the cost of the medication. If your GP takes over the cost at a later stage, this will then reflect the standard NHS prescription charges.
  • Annual ADHD treatment reviews.

*Please be advised any costs quoted reflect our current appointment charges, however these may be subject to change from time to time and you will be charged according to the cost at the time your appointment is booked.

Annual ADHD Treatment Review – £180*

This is for patients previously under our care who are on regular ADHD medication prescribed by their GP and require a review of their ADHD, mental health, and/or treatment plan. Your GP will usually require you to have a routine annual review with an ADHD specialist to support the ongoing shared-care arrangement. If you experience any problems with your ADHD symptom control or medication, then you will need to book in for an ADHD review with us sooner so we can support you as required. We request you complete a brief pre-appointment form so your consultant can see what issues you may wish to discuss before the appointment. The review appointment takes 30-45 minutes during which your consultant will fully review your current treatment, side effects, control of ADHD symptoms, any current mental health issues, and address any other queries/concerns. A clinic letter will be sent to you and your GP to confirm this has taken place, update on your progress, and advise your GP regarding your treatment plan.

*Please be advised any costs quoted reflect our current appointment charges, however these may be subject to change from time to time and you will be charged according to the cost at the time your appointment is booked.

You will either collect or be posted a paper prescription which you will need to take to a pharmacy. You then pay the pharmacy directly for the medication. The cost the pharmacy charges relates to the cost of the specific medication/brand itself plus whatever the pharmacy charges on top for supplying this. Some pharmacies charge less than others for the same medication and often the bigger pharmacies/supermarket-based pharmacies tend to be more competitive in their pricing. The cost for ADHD medications is usually considerably more than a standard NHS prescription charge. The cost of stimulant medication for ADHD varies according to the type of medication/specific brand/dose and can range from approximately £20 – £100 per month. Once a medication is transferred to your GP for repeat prescription via a shared care arrangement you will be able to get your medication by the standard NHS prescription charges (or pre-payment certificate).

Yes, see details of our ADHD maintenance treatment and review package below. Please note that your GP will still need to be informed regarding any medication we are prescribing for you.

ADHD Maintenance and Review Package – £200* every 6 months

This is for patients who have stabilised on their ADHD treatment with our service and are continuing to have this prescribed privately by one of our Consultants (i.e. not via the GP).

Includes the following within a 6-month period:

  • Provision of and collection/postage of prescriptions.
  • One ADHD treatment review consultation with your Consultant Psychiatrist every 6 months.
  • Letter to your GP every 6 months to update on your progress and treatment plan.

What you will need to do:

  • Check your resting pulse, weight, and blood pressure before any review appointment (it is a good idea to consider purchasing a BP monitor for home use as you will need to check this after each medication change and every 6 months when stable – a basic model around £20-£30 is adequate).
  • Keep your Consultant informed as directed regarding your response to medication and any side effects.
  • Complete an ADHD treatment review form every 6 months prior to attending your 6 monthly review appointment.
  • Inform your Consultant at least 7 days before your medication is due to run out

What is not included:

  • Additional review appointments required within the 6-month treatment period (i.e. if you need to have more than 1 review with your Consultant during this period, this will be charged at £180 for each appointment).
  • Consultant input or prescribing beyond 6 months.
  • The cost of any privately prescribed medication. You will need to take the private prescription to a pharmacy and pay the pharmacy directly for the cost of the medication. If your GP takes over the cost at a later stage, this will then reflect the standard NHS prescription charges.

*Please be advised any costs quoted reflect our current appointment charges, however these may be subject to change from time to time and you will be charged according to the cost at the time your appointment is booked.

Yes, you will still need to ask your GP to send us a referral and be seen by us for an initial ADHD assessment appointment if you are new to our service. The quality of ADHD assessments with other providers can vary considerably and as medical doctors we need to ensure that we are satisfied that any patients we advise treatment plans or prescribe for have an up to date and high quality assessment. We may be able to offer a discounted assessment fee in some circumstances (see below).

Adult ADHD assessments for those with a previous diagnosis & evidence of assessment

£350-£500* depending on individual factors (see below)

This is for adults who may have previously been formally diagnosed with ADHD in childhood or undergone an assessment as an adult by another service and are now seeking to confirm the diagnosis and/or commence/re-commence treatment. You will need to be seen and reassessed by us in detail for current evidence of ADHD and to consider your recent mental/ physical health as this will affect the advice and treatment plan.

If you have evidence of a previous good quality ADHD assessment from a medical professional, you should contact us (via info@anchorpsychiatrygroup.co.uk) in advance of booking an appointment to discuss this so we can review your previous records and let you know whether this provides sufficient supplementary information for us to charge at the lower end of the price-range indicated above. Please note we reserve the right to not offer a discount and charge the full £500 ADHD assessment fee and any discount is offered at our discretion. If you have undergone screening for ADHD in the past and no diagnostic assessment, then no discount will be offered. We charge the full £500 assessment fee for people with previous diagnostic assessments who have outdated records, without evidence of previous assessments, where assessments lack sufficient detail or are conducted by non-medical professionals.

 *Please be advised any costs quoted reflect our current appointment charges, however these may be subject to change from time to time and you will be charged according to the cost at the time your appointment is booked. 

Autism and ADHD commonly co-exist (up to 40% of autistic individuals may also meet the diagnostic criteria for ADHD). If your Consultant thinks an autism assessment may be of benefit they will discuss this with you and you will have the option to proceed to having an autism assessment with us if you wish. We can usually offer this at a discounted fee if undertaken soon after your ADHD assessment as some of the background information will have already been collected and we can combine the diagnostic reports.

Autism and ADHD commonly co-exist (up to 40% of autistic individuals may also meet the diagnostic criteria for ADHD). If your Consultant thinks an ADHD assessment may be of benefit they will discuss this with you and you will have the option to proceed to having an ADHD assessment with us if you wish. We can usually offer this at a discounted fee if undertaken soon after your autism assessment as some of the background information will have already been collected and we can combine the diagnostic reports.

Most of our autism assessments take place via video consultation. You will either have 1 meeting with a Consultant Psychiatrist or a meeting with a Consultant Psychiatrist and a separate meeting with an Occupational Therapist depending on which assessment you have chosen (see above for details). The professionals will have read your screening forms and pre-assessment information before the appointment and will ask you about your childhood, development, schooling, work history, family, physical health, and mental health as well as assess for features of autism. We ask that where possible, someone who knows you well can attend for some of the assessment as an informant (they can join the video call without needing to be in the same place as you). The professionals you see will put you at ease and you will be able to take a break during the assessment and ask any questions you may have. We can usually let you know at the end of the assessment whether you meet the diagnostic criteria, discuss treatment options if you have additional mental health difficulties, and discuss available support/resources.

We actively encourage you to discuss accessing our service with your GP and request to receive an initial referral from your GP. This is because your GP is the medical professional responsible for co-ordinating your health care and their involvement helps to ensure that professionals can communicate to maintain best practice. When referring to us, your GP can provide relevant clinical information to inform our approach. We request your permission to send clinical letters to your GP following appointments to keep them informed and where necessary to liaise with your GP to prioritise your physical and mental health care.

Once we have received your GP referral letter, we will contact you to send our autism screening and pre-assessment forms and register you with our service. We politely request that these forms are returned within 7 days. Some of the autism screening forms should be completed by someone who knew you well as a child (ideally a parent) or if unavailable, someone who has known you for a long time. We will add you to our adult autism assessment waiting list once we have received your referral and your completed screening/pre-assessment forms have been returned to us. We can let you know an up-to-date approximate wait time at the point you are added to our wait list. Once an assessment slot becomes available, we will make contact and at that stage you will need to pay for the assessment to confirm your appointment.

Our multidisciplinary adult autism assessment package (£1250*) via zoom video consultation includes:

  • Detailed pre-assessment screening and analysis, including additional sensory screening.
  • A comprehensive diagnostic assessment appointment with an experienced Consultant Psychiatrist (lasting approximately 2.5 – 3 hours).
  • A separate meeting with an Occupational Therapist to focus on sensory issues, functioning, and understanding your support needs in depth (lasting approximately 1 hour).
  • A detailed assessment report including information from both assessment meetings and including advice as needed for your GP regarding management of any co-morbid mental health issues, and recommendations regarding post-diagnostic support and resources.
  • A separate letter you can show to an employer or educational provider explaining your diagnosis and advising on reasonable adjustments (this is only sent to you, and it is then your choice whom this is shared with).

Our Consultant Psychiatrist led adult autism assessment package (£1000*) via zoom video consultation includes:

  • Detailed pre-assessment screening and analysis.
  • A comprehensive diagnostic assessment appointment with an experienced Consultant Psychiatrist (lasting approximately 2.5 – 3 hours).
  • A detailed assessment report including advice as needed for your GP regarding management of any co-morbid mental health issues, and recommendations regarding post-diagnostic support and resources.

*Please be advised any costs quoted reflect our current appointment charges, however these may be subject to change from time to time and you will be charged according to the cost at the time your appointment is booked.

During the assessment, the clinician will gather information about your safety to continue driving from you and your relative, friend or carer. If applicable, we will discuss the benefits and risks of continuing to drive. We will also offer you an information leaflet about driving and dementia.

The DVLA and your insurance require you to notify them about the diagnosis of dementia. The DVLA will then write to your clinician and GP asking them for more information about your diagnosis and treatment. If there are no concerns about your driving, and you are not experiencing side effects from your memory medication, then the DVLA will issue you a driving license that must be renewed annually.

Many patients with dementia can continue to drive, especially in the early or mild stages, and it is, in fact, important that they are supported to continue driving to keep their independence.

Memory assessment via home visit: £660*

Review appointments via home visit: £300*

Please note memory assessments and reviews take place via a home visit. Dr Hameed does not offer video consultations.

*Please be advised any costs quoted reflect our current appointment charges, however these may be subject to change from time to time and you will be charged according to the cost at the time your appointment is booked.

All patients diagnosed with dementia will be referred for memory treatment services in your local area so that you can access memory treatment medications and other non-medication interventions from them. Your GP can make the referral. We will also give you information on accessing post-diagnosis support services, for example, Norfolk and Waveney Dementia Support Service.

In many cases, the clinician could reach a provisional diagnosis and determine the causes of your memory problems and what interventions would help. However, in some cases, more assessments or tests would be needed, for example, having a brain scan or completing further in-depth cognitive assessments (also called neuropsychological assessments).

  • Please let us know in advance if you are feeling unwell. Especially important for symptoms of a new, persistent cough and/or fever.
  • Have any spectacles to hand, especially for reading.
  • Be wearing your hearing aid if you have one.
  • Have ready details of any medications you are currently prescribed.
  • Having a family member or a friend with you is always helpful during the assessment. Their presence is useful to support you during the assessment. It will also allow the clinician to get more information from them regarding their point of view and if they have any concerns. This will allow us to know how we could offer more help and support for them following the assessment and the diagnosis if needed.

We see adults aged 18 and above for coaching.

Unfortunately, our coaching sessions are not available via private medical insurance.

Coaching sessions are booked as 4, 8, or 12 session packages. The cost varies depending on which package is booked. Please contact us via info@anchorpsychiatrygroup.co.uk for further information.

Please contact us via info@anchorpsychiatrygroup.co.uk to enquire. Claire offers an initial free 30-minute video session to meet and discuss your needs and explore what coaching can offer. If after this, you would like to proceed she can arrange to book you in.

We actively encourage you to discuss accessing our service with your GP and request to receive an initial referral from your GP. This is because your GP is the medical professional responsible for co-ordinating your health care and their involvement helps to ensure that professionals can communicate to maintain best practice. When referring to us, your GP can provide relevant clinical information to inform our approach. We request your permission to send clinical letters to your GP following appointments to keep them informed and where necessary to liaise with your GP to prioritise your physical and mental health care. Once we have received your GP referral letter, we will contact you to register you with our service and add you to our waiting list. We can let you know an up-to-date approximate wait time at the point you are added to our wait list. Once an initial consultation slot becomes available, we will make contact and at that stage you will need to pay for the assessment to confirm your appointment.

Initial consultations:

An initial consultation (via video appointment) is £350* for approximately 90 minutes.
An initial consultation (face to face in Norwich) is £400* for approximately 90 minutes.

Review consultations:

A review consultation (via video appointment) is £180* for approximately 30 minutes.
A review consultation (face to face in Norwich) is £230* for approximately 30 minutes.

*Please be advised any costs quoted reflect our current appointment charges, however these may be subject to change from time to time and you will be charged according to the cost at the time your appointment is booked.

We actively encourage you to discuss accessing our service with your GP and request to receive an initial referral from your GP. This is because your GP is the medical professional responsible for co-ordinating your health care and their involvement helps to ensure that professionals can communicate to maintain best practice. When referring to us, your GP can provide relevant clinical information to inform our approach. We request your permission to send clinical letters to your GP following appointments to keep them informed and where necessary to liaise with your GP to prioritise your physical and mental health care. Once we have received your GP referral letter, we will contact you to register you with our service and add you to our waiting list. We can let you know an up-to-date approximate wait time at the point you are added to our wait list. Once an memory assessment becomes available, we will contact you to arrange the home visit and at that stage you will need to pay for the assessment to confirm your appointment.

Most of our appointments take place via video consultation. We also offer in-person appointments at our Norwich clinic, however, please be aware that these are charged at a higher rate (please check the price with us at the time of booking if needed) and as availability for these is limited the wait time may be longer than for a video appointment.

We see adults aged 18 and above. For under 18’s we recommend contacting CAMHS Consultant Psychiatrist Dr James Fox.

If you are registered with a private medical insurer, please be aware that only some of us see insured patients. It is important to let us know at the time of your initial inquiry if you are planning to use insurance to cover your fees, we will then be able to advise if we are able to accommodate this.

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